The Future of IT in the City of Tukwila

Investing in technology solutions enables a better city for everyone. These solutions will enhance the ways citizens and city employees connect, work, and access information, allowing people to work together to improve services, support growth, and shape communities.

Connected city

All departments Community
  • Description
  • Benefits
  • Technology Solutions

A better-connected city increases digital equity for everyone. A fast, reliable network enables city employees to work more efficiently with applications. Public Wi-Fi serves public safety, education, and economic revitalization.

A reliable Wi-Fi network provides opportunities for enhancement across city services—including online 1:1 educational opportunities, automated utility meter reading, intelligent traffic management, higher definition video security systems, communication for first responders, and more.

  • Fast, reliable Wi-Fi mesh network
  • Outdoor wireless access points
  • MiFi cellular devices
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Smart buildings and Internet of Things (IoT)

All departments Community
  • Description
  • Benefits
  • Technology Solutions

Smart buildings and Internet of Things (IoT) track how people live and work and gather information about working and living environments. These buildings and sensors will constantly collect data on energy performance, water use, room use, and schedules and offer ways to make people feel safer and more productive in the workplace and at home. IoT will also provide data on city vehicles, outdoor sprinkler systems, lake and river levels, pollution, traffic, and more.

Smart buildings and IoT will help the city reduce operational costs through the diagnosis and correction of mechanical and structural facility issues. Buildings will optimize comfort by adapting to the temperature and lighting needs of occupants. IoT sensors will provide maintenance data and optimization for city vehicles and equipment, provide storm and surface water measurements, and monitor stress, cracks, and warpage on bridges. The City of Tukwila smart city grid will be able to detect traffic accidents and weather hazards, enabling the mobilization of real-time responses.

  • Internet of Things
  • Smart cards
  • Smart public spaces
  • Cloud IoT analytics
  • Cloud IoT applications
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Smart communities

All departments Community
  • Description
  • Benefits
  • Technology Solutions

Building smart communities will create a more transparent civic exchange between Tukwila citizens and city government, shaping the community to fit those living in it. A new Tukwila Digital Academy will help get this started by providing workshops, training, and open forums on how tools help deliver services—all available to city personnel and the community. The city will also be working to implement better ways for the community to provide feedback through smartphone apps and public sentiment gathering software and hardware.

Tukwila will become a smarter community by attending the city’s digital academy. Though the academy, citizens will be able to attend workshops to learn how we deliver services digitally every day. They’ll also be able to take classes that will teach them how to use smartphones, Windows desktops and laptops, tablets, and the web to accomplish everyday tasks.

  • Smart apps
  • Tukwila Digital Academy
  • Digital feedback on services offered
  • Digital involvement workshops for citizens
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Public information and tools

Public works Community Development Economic Development Police Human Resources Fire Parks and Recreation
  • Description
  • Benefits
  • Technology Solutions

By using GIS, analytics, data sharing, and sentiment tools, Tukwila will build a closer relationship with its community. As these tools will give the city the capabilities to provide transparent government data and information, public access to interactive city maps, and crime and accident reporting capabilities, our community will be included in improving city services.

With new innovations in data sharing software, GIS, and analytics applications, Tukwila will offer reporting capabilities and public information, and city employees will gain capabilities that will improve services to our community through these technologies. Imagine being able to view an interactive budget and see the digital story and elements behind making changes to city roads and neighborhoods.

  • GIS data warehouse
  • GIS cloud services
  • Google Earth
  • GIS-based asset management
  • Smartphones and tablets
  • Cloud analytics tools
  • Cloud sentiment tools
  • Government transparency software
  • Virtual and augmented reality
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Mobile apps

Public works Community development Economic development Police Fire Parks and Recreation Community
  • Description
  • Benefits
  • Technology Solutions

Mobile applications will empower city employees, giving them access to real-time, accurate information while they work in the field. The community will benefit from mobile apps too, as these apps will make it easier for them to interact with city agencies, pay bills, schedule inspections and maintenance appointments, and provide feedback on how the city is delivering services.

With mobile apps, employees will be more productive—from city inspectors reviewing records onsite, to police and fire personnel using tablets to collect data on the scene, to workers tracking assets and work orders. Citizens can use apps to pay bills, schedule inspection and maintenance appointments, provide feedback, and report issues.

  • Mobile apps
  • Tablets
  • Smartphones
  • Remote management and security
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Cloud-based collaboration

All departments
  • Description
  • Benefits
  • Technology Solutions

By using a cloud-based productivity suite, city employees will be able to collaborate in real time across departments and keep on top of all the latest events, documents, and information. Files will be stored safely and securely, and employees will have easier access to important information anywhere, with any device.

A more connected and informed work culture will improve productivity and efficiency. The uptime and reliability provided by the cloud and a solid industry-standard backup and recovery plan will ensure that documents are safe and easy to access and retain.

  • Document management
  • Work management
  • Enterprise social media
  • Intranet and team site collaboration
  • Voice and video collaboration
  • Integrated email
  • Cloud file storage
  • Office Online
  • Mobility
  • Self-service business intelligence
  • Enterprise search and discovery
  • Instant messaging
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Cloud-based data and services

All departments Community
  • Description
  • Benefits
  • Technology Solutions

Cloud-based technology will let the City of Tukwila access software, storage, compute, and other IT infrastructure elements without the burden and expense of maintaining and upgrading them. This will allow teams to become experts with applications and business processes without being hampered by the need to maintain infrastructure.

Tukwila will be able to adapt its systems to an increased demand for services without incurring the expense of buying and maintaining infrastructure. The city will also will be able to take advantage of on-demand cloud software and data services, which will allow the city to save money on software and licenses. All together, these cloud capabilities will allow the city to deploy applications and services to employees and the community faster and with more adaptability and less expense than ever before.

  • GIS online
  • File sharing and management
  • Records management
  • Cloud data storage
  • Cloud database infrastructure
  • Cloud HR and training systems
  • IP-based camera systems and storage
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Data analytics

All departments Community
  • Description
  • Benefits
  • Technology Solutions

Data analytics will drive delivery of better all-around city services for the community by taking into account their needs. Tukwila will use data-driven and predictive analytics to enhance services new and old, while also creating communication channels and opening up data access for public viewing.

Data analytics and the city’s data warehouses will give insights on citizen touchpoints and demographics and provide heat maps that will help City Council make policy decisions. Analytics also enables the community to access information in new ways.

  • Online incident data
  • Data warehouses
  • Demographic analytics
  • Predictive analytics and data dashboards
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